Customer SuccessRemoteFull-time
Customer Security Engineer
Help customers get real value from every engagement, from onboarding through remediation.
About the role
You are the technical relationship customers rely on after the deal closes: helping them scope engagements correctly, interpret findings, and get fixes shipped. This role sits at the intersection of security expertise and customer empathy.
What you'll do
- Onboard new customers, configuring scope, policy flags, and integrations (Jira, Slack, GitHub, etc).
- Walk customers through findings, remediation guidance, and audit-ready reports.
- Act as the escalation point for critical findings and coordinate customer-side response.
- Identify patterns across customer environments and feed them back to research and product.
- Maintain a high renewal and expansion rate through genuine technical trust, not just relationship management.
What we're looking for
- 3+ years in a customer-facing security role, customer success, professional services, or security consulting.
- Able to read and explain security findings (web, API, cloud) to both engineers and executives.
- Comfortable being the calm, technical voice during a critical-severity escalation.
- Strong project-management instincts, nothing falls through the cracks on your watch.
Nice to have
- Experience with SOC 2 / ISO 27001-adjacent customer environments
- Familiarity with ticketing and alerting integrations (Jira, PagerDuty, Slack)
Compensation & benefits
Competitive salary plus meaningful early equity, full health coverage, and a $2,000/yr learning budget.